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Didn&apos;t receive your order even though the tracking link says it was delivered?If you think your package is lost or missing, we advise you to check around your mailbox and also check with neighbors to see if it was given to the wrong person. Sometimes the tracking status is updated incorrectly and the package usually turns up a few days after the stated delivery. However, we do understand that exceptions can happen.&#xA0;&#xA0;If you still haven&apos;t received the item in 3 business days, please get in touch with FedEx and file a claim. Please use this link <a href="https://www.fedex.com/en-us/customer-support/claims.html" target="_blank">File a Claim</a> Once completed they will provide you with a claim number. Please forward that claim number to us so we can reship you the order.&#xA0;&#xA0;

Didn't receive your order even though the tracking link says it was delivered?. If you think your package is lost or missing, we advise you to check around your mailbox and also check with neighbors to see if it was given to the wrong person. Sometim

My package is missing, what should I do?

Shipping & Delivery

What is Your Return Policy

Final Sale items

How do I make a return?

Returns & Refunds

WHERE IS MY ORDER AND HOW CAN I TRACK IT?

How can I change my delivery address?

I received a damaged item, what should I do?

I received an incorrect item, what should I do?

Can I modify or cancel my order after it has been placed?

Orders

What are the available payment methods?

How can I use a promotional code?

Is payment secure on your site?

How do I pay using a gift card?

I can't use a promo code I received, what should I do?

Payments

Size selection - how do I know if a product will fit me?

Measure Your Hat Size

Product and Sizes

How can I subscribe to your newsletter to stay updated on new launches?

Is my personal information kept private?

Account and Rewards

My package is missing, what should I do?Updated 2 years ago