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Orders

Having any doubts about your order? Let's clear them here.

I received a damaged item, what should I do?

We are sorry to hear about your damaged order! As we strive to provide amazing customer experiences, some factors like shipping and handling are outside of our control and issues like this can happen.Please contact our customer service and send us a

I received an incorrect item, what should I do?

We want to apologize for sending you the incorrect item and I would like to take care of this issue for you right away.Please contact our customer service and send us a photo of the incorect item(s) you received and we'll do our best to resolve this

Can I modify or cancel my order after it has been placed?

Please note that we cannot always guarantee a successful cancellation or changes in the delivery address or product selected. We know you cannot wait to receive your new Eric Javits item!  That's why, once the order has been placed and the products p